Returns + Exchanges

Effective Date: July 1 , 2026

We want our return and exchange process to be clear and easy to understand. Please review the requirements below before sending any product back.

1. Return Period

Eligible products may be returned within 30 days of delivery.

The return period begins on the date the carrier records the package as delivered.

Return requests submitted after the applicable period may not be accepted unless otherwise required by law or covered by a separate warranty.

2. General Return Requirements

To qualify for a standard return, products must generally be:

• New and unused
• Unopened where applicable
• In original condition
• Returned with the original packaging
• Returned with included accessories
• Returned with promotional gifts or complimentary items where applicable
• Accompanied by valid proof of purchase

For hygiene-sensitive products, personal-care items, wearable products, and products that come into direct contact with the body, additional return restrictions may apply.

3. Health, Hygiene, and Personal-Use Products

For health, nursing, breastfeeding, wearable, or personal-care products, returns may be restricted once the product has been opened, used, or placed into contact with the body.

These restrictions are intended to protect product hygiene and customer safety.

If a product arrives defective or has a quality issue, please contact customer support before attempting to return or dispose of the product.

4. Electronic and Connected Products

Products containing electronic components, batteries, motors, sensors, or connected technology may be subject to additional return and warranty requirements.

Where appropriate, we may request:

• Order number
• Product serial number
• Photos
• Video showing the issue
• Description of the problem
• Troubleshooting information

A warranty claim may be handled separately from a standard change-of-mind return.

5. Exchanges

Eligible unused products may be exchanged within the applicable return period, subject to availability.

If the requested replacement is unavailable, we may provide another appropriate resolution, including a refund where applicable.

An exchange request does not guarantee that a particular color, size, model, or product will remain available.

6. Final Sale and Clearance Items

Products clearly identified as Final Sale, Clearance, or otherwise non-returnable at the time of purchase are generally not eligible for standard returns or exchanges unless required by applicable law.

Additional product-specific exclusions may be displayed on the product page or during checkout.

7. Complimentary Gifts and Accessories

If your order includes promotional gifts, accessories, replacement parts, or other complimentary items, these may need to be returned with the original product.

Failure to return required components may affect the amount of any applicable refund.

8. Order Cancellation

If you need to cancel an order, contact customer support as soon as possible.

We will make reasonable efforts to cancel orders that have not entered processing or shipment.

Once an order has shipped, cancellation may no longer be possible and the order may need to be handled under the applicable return procedure.

9. How to Request a Return

Contact:

Email: support@momcozyshop.com

Please provide:

• Order number
• Name associated with the order
• Email address used for the purchase
• Product name
• Reason for the return
• Relevant photographs or other information when requested

Please wait for return instructions before sending products to us.

10. Return Shipping

For non-quality-related returns, the customer may be responsible for return shipping costs unless a different return offer applies.

If the product is defective, damaged, or incorrectly shipped, please contact us before returning it.

When a return is determined to result from a product defect or our fulfillment error, we may provide a return shipping solution consistent with the circumstances.

11. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly.

We may request photographs or video showing the product and packaging so that we can determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

• Replacement
• Repair
• Refund
• Replacement component
• Other appropriate assistance

12. Warranty Claims

Products may be covered by a separate limited warranty.

Warranty coverage, duration, exclusions, and available remedies depend on the applicable product and warranty terms.

Warranty coverage generally does not extend to damage caused by:

• Misuse
• Abuse
• Unauthorized modification
• Unauthorized repair
• Improper installation
• Failure to follow product instructions
• Accidental damage
• Normal wear and tear

Nothing in this section limits rights that cannot legally be excluded.

13. Refunds

Approved refunds are generally issued to the original payment method.

Original shipping charges may be non-refundable unless the return results from our error or applicable law requires otherwise.

Taxes and other charges may be treated according to applicable law and the circumstances of the return.

14. Refund Processing Time

After an approved return has been received and inspected, we generally process the refund within several business days.

Your payment provider or financial institution may require additional time before the refunded amount appears in your account.

15. Return Inspection

All returned products may be inspected.

If a product does not satisfy the applicable return requirements, the return may be rejected or another resolution may be offered where appropriate.

16. Return Abuse

We reserve the right, where permitted by law, to investigate unusually frequent or potentially fraudulent return activity.

This does not limit any consumer rights provided by applicable law.